Understanding how to return joy to practice with Christine Sinsky

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In order to make primary care better, we have to understand what is working and what isn’t – and not just in broad strokes, but in granular detail. Dr. Christine Sinsky is on the cutting edge of this type of research, and publishes prolifically on what is driving burnout in primary care, what specific steps we can take to fix it, and how to return joy to practice. Dr. Sinsky is the VP of Professional Satisfaction at the AMA and has practiced as a general internist for 30 years in Dubuque, Iowa. We talk about her landmark work with Tom Bodenheimer, which introduced the idea of the quadruple aim in 2013, how new EHR metrics can improve how we deliver care and improve the experience of caregivers and patients, and the extent of the burnout crisis in medicine at large, not just primary care. You can find the call for research that Dr. Sinksy referenced and collaborated on with Dr. Lotte Dyrbye and other leaders in this field here. We previously featured one of Dr. Sinksy’s publications, which showed that physicians spend about 2 hours doing clerical work for every 1 hour they see patients in a journal club, which you can find here.

If you enjoyed the show, please give us 5 stars wherever you listen. Tweet us your thoughts @RoSpodcast and leave us a message on our facebook page at www.facebook.com/reviewofsystems. Or, you can email me at audrey@rospod.org. We’d love to hear from you, and thanks for listening.

This interview has been lightly edited for length and clarity. Photo courtesy of Christine Sinsky.

Caring for high need, high cost patients with Jeffrey Brenner

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Jeffrey Brenner is best known for his ground-breaking work with high-need patients in Camden, New Jersey, where he founded the Camden Coalition and changed how we all think about caring for this subset of our patients. He joins us this week and talks with us about how a shooting and subsequent relationship with the Camden police led him to a physician breakfast club and then the coalition; what it was like to catapult to fame after being featured in Atul Gawande’s hotspotter article in The New Yorker; his decision to join United Health Care to continue his work caring for the most vulnerable patients; and what he thinks the future of primary care should look like.

I’d like to thank the Harvard Center for Primary Care for helping to facilitate this interview; and just a warning in case you are listening around young ears, there is some adult language in this episode.

If you enjoyed the show, please give us 5 stars wherever you listen. Tweet us your thoughts @RoSpodcast and leave us a message on our facebook page at www.facebook.com/reviewofsystems. Or, you can email me at audrey@rospod.org. We’d love to hear from you, and thanks for listening.

 This interview has been lightly edited for length and clarity. This podcast episode contains adult language. Photo courtesy Jeffrey Brenner.

Our Oral Health Crisis with Mary Otto, author of Teeth

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How many times have you treated a dental infection in your primary care office, or spent 10 minutes after a visit googling a dentist that takes your patient’s insurance? We’ve all done it too many times. There is an epidemic of dental disease in the United States – dental care is expensive and difficult to access. Mary Otto, a journalist, author, and our guest this week, has written a book called Teeth. In it, Mary explores the oral health crisis and explains its wide-reaching effects, such as decreased social mobility and fewer opportunities for employment; also, she talks about how oral health has become so segmented apart from the rest of the healthcare system and what can be done about it.

Click here to find more information about Mary Otto, winner of The Studs and Ida Terkel Award, which is dedicated to supporting authors who are committed to exploring aspects of American life that are not adequately represented by the mainstream media. You can find more information about Teeth here. You can find many of Mary’s articles here. You can find Dr. Satcher’s landmark report, Oral Health in America, here.

If you enjoyed the show, please give us 5 stars wherever you listen. Tweet us your thoughts @rospodcast and leave us a message on our facebook page at www.facebook.com/reviewofsystems. Or, you can email me at audrey@rospod.org. We’d love to hear from you, and thanks for listening.

This interview has been lightly edited for length and clarity. Images courtesy of Mary Otto.

Reprise – Journal Club: Sinsky et al, Allocation of Physician Time in Ambulatory Practice

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David Rosenthal, Thomas Kim, and Audrey Provenzano discuss the landmark study published in Annals of Internal Medicine by Sinsky and colleagues, Allocation of Physician Time in Ambulatory Practice: A Time and Motion Study in 4 Specialties.

Have you ever wondered how much time you spend each month fighting with technology or filling out VNA forms? Well, Christine Sinsky and her colleagues studied this and have some answers for us…all of which raise more fascinating questions about how we practice medicine.

Tweet us your thoughts @RoSpodcast, and send us feedback at audrey@rospod.org!

Partnering Primary Care & Public Health — Lloyd Michener

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Can we solve chronic disease using a medical model? In this episode, the first in a series with speakers from the 2017 second Starfield Summit, we talked with Dr. Lloyd Michener – the principal investigator of the Practical Playbook, which facilitates the integration of primary care and public health – about why primary care clinicians need to collaborate with public health agencies to tackle chronic disease, how to look at data differently to identify what’s really happening in our communities, and how primary care can be a better partner in community collaborations.

Lloyd Michener is a professor of Community and Family Medicine at Duke, the department’s former chair, and one of the country’s pre-eminent authorities on reducing health disparities through community health, community engagement, and practice redesign. Lloyd also leads the technical support service of the BUILD Health Challenge (bold, upstream, integrated, local, and data-driven), a national competitive award program aimed at improving hospital, community, and public health collaborations that improve health. He has also served as President of the Association for Prevention Teaching & Research, Chair of the Council of Academic Societies and as a member of the Board of the Association of Academic Medical Colleges. You can also learn more about his personal and professional journey here.

The Starfield Summit brought together leaders in primary care, clinicians, experts, advocates, patients, and community members – this year in order to collaborate in paving paths towards health equity and social accountability. The Summit was primarily sponsored by Family Medicine for America’s Health, Oregon Health & Science University, and OCHIN.  Stay tuned in upcoming weeks for more speakers from the Starfield Summit.

This interview was edited lightly for clarity.

Photo credit: Duke

A Career in Public Service & Drafting the ACA – John McDonough

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We are tremendously lucky to welcome health policy expert John McDonough as our guest this week. He has had a long and distinguished career in public service as well as a scholar and advocate. We talk about his work as a member of the MA state legislature for 13 years (discussed in his book Experiencing Politics), as well as his efforts between 2008 and 2010, when he served as a Senior Advisor on National Health Reform to the U.S. Senate Committee on Health, Education, Labor and Pensions where he worked on the development and passage of the Affordable Care Act. He wrote about his experiences during that time in Inside National Health Reform. He is now a Professor of Public Health Practice in the Department of Health Policy & Management at the Harvard T.H. Chan School of Public Health, and you can find his academic publications here, and a collection of his lay-press publications on his blog.

If you enjoy the show, please give us 5 stars wherever you listen. Tweet us your thoughts @RoSpodcast and leave us a message on our facebook page at www.facebook.com/reviewofsystems. Or, you can email me at audrey@rospod.org. We’d love to hear from you, and thanks for listening.

This interview has been lightly edited for length and clarity. Photo courtesy of John McDonough.

Reprise: Integration of Healthcare & Social Services with Lauren Taylor

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Today we’re joined by Lauren Taylor, a health services researcher based at Harvard Business School, where is she is earning her doctorate in health policy and management. Prior to joining HBS, Lauren co-authored The American Health Care Paradox, which has become required reading at a variety of medical and public health schools across the country. Our discussion spans a range of topics and should excite clinician and policymaker listeners alike, especially those interested in addressing upstream factors that affect health in our American society.

We start with reviewing the initial research paper that lay the groundwork for her book and what other countries show us about how government spending on social services can affect health outcomes, as well as what she learned interviewing caregivers and social services workers in the US.  We also talk on how American sociopolitical factors influence our discourse on the distribution and allocation of resources as well as how research is done in her field. We discuss whether health systems are moving in the right direction addressing social determinants of health through ACOs, why management gets overlooked and undervalued as a key ingredient in healthcare delivery, and why it’s just so hard to get all of this right.

Lauren’s work focuses on organizational theory and strategy in health care, with a particular emphasis on the integration of health and social services. She holds a BA in the History of Medicine and a Master in Public Health from Yale University. She has also worked as a health care chaplain and studied ethics as a Presidential Scholar at Harvard’s Divinity School.

If you like the show, please subscribe on our website www.rospod.org, and rate us on iTunes and Stitcher and share us on social media. Get in touch via twitter @RoSpodcast or drop us a line at contact@rospod.org. Thanks for listening!

This interview has been lightly edited for length and clarity.

Journal Club: Lightning Round! Primary care vs Specialty care, Doorknob moments & Cost effectiveness of buprenorphine initiation in the ED

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This week Thomas Kim, David Rosenthal, and Audrey Provenzano talk about three recently published manuscripts for a lightning round edition of Journal Club. Thomas shares a paper by Bynum et al, Outcomes in Older Adults with Multimorbidity Associated with Predominant Provider of Care Specialty, examining outcomes among patients primarily cared for by specialists vs primary care providers. David shares a paper describing a novel technology for agenda setting and evaluation of social determinants of health by Wittink et al, entitled Patient priorities and the doorknob phenomenon in primary care: Can technology improve disclosure of patient stressors? (H/T Primary Care Progress for tweeting it!). Lastly, Audrey shares a paper entitled Cost effectiveness of emergency department initiated treatment for opioid dependence by Susan Busch et al, which is a cost-effectiveness analysis of an RCT of ED-initiated buprenorphine performed at Yale, previously featured on the podcast in an interview with Gail D’Onofrio

If you enjoy the show, please give us 5 stars wherever you listen. Tweet us your thoughts @RoSpodcast and leave us a message on our facebook page at www.facebook.com/reviewofsystems. Or, you can email me at audrey@rospod.org. We’d love to hear from you, and thanks for listening.

Integrating Primary Care & Behavioral Health at Lynn CHC: Kiame Mahaniah & Mark Alexakos

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Primary care models integrating behavioral health services are being adopted across the country. This week, we talked with two leaders at the Lynn Community Health Center (LCHC), Dr. Mark Alexakos and Dr. Kiame Mahaniah, about their experience with integration.

LCHC is unique among community health centers in that it started out as a mental health counseling center, and now has the largest community health center-based behavioral health program in Massachusetts. In this conversation, we talk about what it means to integrate behavioral health services with primary care clinical services – how it can reduce the fragmentation of services to better meet the needs of patients and the demand for mental health care (2:40), why it may better position clinics participating in accountable care (7:40), what successes they’ve seen (8:45), and the resources it has required (12:28). Along the way, our guests make it clear that the staff at LCHC love working in integrated teams. You can learn more about various other models of integrated behavioral health here.

Mark Alexakos MD, MPP, is the chief behavioral health officer of LCHC. He has a joint degree in medicine and public policy and developed an early interest in the interface between policy, research, and service delivery as they relate to access barriers, health disparities, and community health. Before working at LCHC, he spent seven years developing intensive, school-based mental health services that combined health promotion and prevention with quick access to behavioral health treatment in five Boston Public Schools.

Kiame Mahaniah, MD, is the chief executive officer of LCHC, though at the time of this interview, he served as the chief medical officer. His passion resolves around social and restorative justice, in the context of healthcare.   His twin clinical interests are teaching—he holds an appointment at the Tufts University School of Medicine—and integrating opioid addiction treatment into the primary care/behavioral health matrix.

This interview was edited lightly for length and clarity.

photo credit: Lynn Community Health Center

How do we improve the value of care delivered in primary care? with John Mafi

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All of us like to think that we provide high-value care for our patients; but the truth is, just like the rest of the health care system, primary care provides a lot of low value care too – and we drive a lot of overuse. John Mafi joins us this week to talk about his leading research into these thorny, complex issues.

We talk about the definitions of high-value and low value care, his 2016 study in Annals of Internal Medicine examining rates of high and low value care among physicians, NPs, and PAs in the primary care setting, how practice setting may affect the delivery of high and low value care, and the essential truth that there is no free lunch in trying to solve some of the challenges in fixing primary care in the US. You can find Shah et al, which John referenced here; a recent study relevant to our conversation by Hong et al looking at clinician characteristics and frequent ordering of low-value imaging studies; and an extremely important new paper that John published recently in Health Affairs looking at the the impact of low-cost, high-volume studies on unnecessary health spending.

A little bit more about our guest:  John N. Mafi, MD, MPH is an assistant professor of medicine in the Division of General Internal Medicine and Health Services Research at the David Geffen School of Medicine at UCLA where he also practices and teaches. He also serves as an Affiliated Natural Scientist in Health Policy at RAND Corporation. Dr. Mafi trained in internal medicine at Beth Israel Deaconess Medical Center in 2012, where he also served as Chief Medical Resident and completed the Harvard Medical School Fellowship in General Internal Medicine and Primary Care in 2015. Dr. Mafi’s research focuses on quality and value measurement and how electronic health records can improve the value of care.

If you enjoy the show, please give us 5 stars wherever you listen. Tweet us your thoughts @RoSpodcast and leave us a message on our facebook page at www.facebook.com/reviewofsystems. Or, you can email me at audrey@rospod.org. We’d love to hear from you, and thanks for listening.

 This interview has been lightly edited for length and clarity.